Last updated: October 2024
Introduction
Ravine-caribou ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ravine-caribou.com or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out a contact form or request a quote
- Subscribe to our newsletter
- Contact us via email
- Engage our services
This information may include your name, email address, postal address, and details about your gardening requirements.
Automatically Collected Information
When you access our website, we may automatically collect certain information about your device and usage patterns, including:
- IP address and geographic location
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referring website addresses
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide requested services
- To send you quotes, invoices, and service-related communications
- To improve our website and services
- To comply with legal obligations
- To protect our rights and prevent fraud
Legal Basis for Processing
Under UK data protection law, we process your personal information based on the following legal grounds:
- Consent: When you have given clear consent for us to process your personal data
- Contract: When processing is necessary for a contract we have with you
- Legal obligation: When we must comply with the law
- Legitimate interests: When processing is in our legitimate business interests and does not override your rights
Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist in our operations (website hosting, email services)
- Professional advisers including lawyers and accountants
- Government bodies when required by law
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Typically, we retain customer records for seven years after the end of our business relationship.
Your Rights
Under UK GDPR, you have the following rights:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Rights related to automated decision-making
To exercise any of these rights, please contact us using the details provided below.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
International Transfers
Your information may be transferred to and processed in countries outside the United Kingdom. When we transfer data internationally, we ensure appropriate safeguards are in place in accordance with UK data protection law.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Ravine-caribou
47 Botanic Avenue
Belfast BT7 1JL
Northern Ireland
Email: [email protected]
Supervisory Authority
You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. The ICO can be contacted at ico.org.uk.